Elior Catering

Project Overview

Elior is a large contract catering company operating across education, sports venues, and corporate environments. I managed numerous EPOS deployments for their clients throughout my time at Kappture, ranging from small installations to stadium environments including Lincoln City FC, Rotherham United FC, and Leicestershire County Cricket Club.

One of my first major projects with Elior involved implementing Kappture's EPOS platform across six schools in the Midlands, requiring a complex integration with ParentPay — a system used to manage student meal balances. At the time, Kappture had never built a balance management integration, so new internal processes, training, and documentation had to be created from scratch.

My Responsibilities

• Managed full lifecycle delivery of EPOS deployment projects across multiple venues
• Created and maintained RAID logs to track project risks, assumptions, issues and dependencies
• Produced project documentation including deployment plans, installation guides and handover documents
• Developed RAMS (Risk Assessments and Method Statements) for on-site installations
• Coordinated internal engineering, deployment and support teams
• Delivered training sessions and system demonstrations for operational staff
• Maintained communication with stakeholders including venue management and catering partners

Implementation

The school deployment required close coordination between Kappture's development, support, and deployment teams. New procedures were introduced to handle balance management between the EPOS system and ParentPay.

Staff across multiple schools were trained on the new system, ensuring students could use their meal accounts seamlessly during busy lunch service. Over 25,000 student accounts were onboarded and synchronised.

Results