UK Festivals

Project Overview

This project involved implementing mobile payment terminals across a variety of UK festivals for the first time. Each festival varied in size, layout, products, and staff, requiring a unique approach. I developed the processes to deliver and support Kappture's terminals efficiently under very tight deadlines.

My Responsibilities

• Developed and documented processes for terminal implementation across multiple festivals
• Coordinated deliveries and setup schedules under strict time constraints
• Trained festival staff on terminal usage and pre-order processes
• Managed support staff teams to provide on-site assistance during festivals
• Created standardised procedures to handle differences in layouts, products, and banking requirements
• Ensured a smooth and repeatable process for future festival deployments

Implementation

Each festival presented unique challenges. Different team sizes, product lines, and payment methods required flexible yet repeatable procedures. I implemented a fast-track process for delivering, configuring, and supporting mobile terminals.

Training materials were adapted for different staff groups, and on-site support was coordinated across shifts. This project established the first operational framework for Kappture's mobile terminal rentals at festivals.

Festivals Implemented

• Radio 1 Road Show
• 2000 Trees
• Arc Tangent
• Local Charity Festival
• Clockstock
• Matts BBQ
• Sign of the Times
• Stone Valley South
• Wannasee South

Results