UK Festivals

Project Overview

This project involved implementing mobile payment terminals across a variety of UK festivals for the first time. These festivals varied in size, layout, products, staff, and each required a unique approach to deployment. I developed the processes to deliver and support Kappture’s terminals efficiently under very tight deadlines.

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Festivals Implemented

• Radio 1 Road Show
• 2000 Tree's
• Arc Tangent
• Local Charity Festival
• Clockstock
• Matts BBQ
• Sign of the Times
• Stone Valley South
• Wannasee South

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My Responsibilities

• Developed and documented processes for terminal implementation across multiple festivals
• Coordinated deliveries and setup schedules under strict time constraints
• Trained festival staff on terminal usage and pre-order processes
• Managed support staff teams to provide on-site assistance during festivals
• Created standardized procedures to handle differences in layouts, products, and banking requirements
• Ensured a smooth and repeatable process for future festival deployments

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Implementation

Each festival presented unique challenges. Different team sizes, product lines, and payment methods required flexible yet repeatable procedures. I implemented a fast-track process for delivering, configuring, and supporting the mobile terminals, ensuring minimal disruption to festival operations.

Training materials were adapted for different staff groups, and on-site support was coordinated across shifts. This project established the first operational framework for Kappture’s mobile terminal rentals at festivals.

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Results

• Successfully implemented terminals at multiple UK festivals under tight timescales
• Created a scalable process for future festival deployments
• Enabled festival staff to use terminals efficiently, improving customer experience
• Established Kappture’s first festival rental program with proven procedures

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